Desktop Support Engineer

  • Listed :  03/05/2020 9:25 pm
  • |
  • Author : admin
  • Ph:
  • Mob: 66888199
  • Mail:
  • Location: Qatar
  • Job type: Full Time
  • Email:
  • Mobile: 66888199
  • WhatsApp Number: 97466888199
  • Gender: Both Sexes
  • Applicant Location: In country Hire Only
  • Desired Skills & Experience: BSc in Computer Science or relevant field.


Job Description: Desktop Support Engineer

Desktop Support Engineer assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.


· Address user tickets regarding hardware, software and networking.

· Walk customers through installing applications and computer peripherals.

· Ask targeted questions to diagnose problems.

· Guide users with simple, step-by-step instructions.

· Conduct remote troubleshooting.

· Test alternative pathways until you resolve an issue.

· Customize desktop applications to meet user needs.

· Record technical issues and solutions in logs.

· Direct unresolved issues to the next level of support personnel.

· Follow up with clients to ensure their systems are functional.

· Report customer feedback and potential product requests.

· Help create technical documentation and manuals.


· Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

· Hands-on experience with Windows/Linux/Mac OS environments.

· Working knowledge of office automation products and computer peripherals, like printers and scanners.

· Knowledge of network security practices and anti-virus programs.

· Ability to perform remote troubleshooting and provide clear instructions.

· Excellent problem-solving and multitasking skills.

· Customer-oriented attitude.

· BSc in Computer Science or relevant field.