Job Description: Desktop Support Engineer
Desktop Support Engineer assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
Responsibilities;
· Address user tickets regarding hardware, software and networking.
· Walk customers through installing applications and computer peripherals.
· Ask targeted questions to diagnose problems.
· Guide users with simple, step-by-step instructions.
· Conduct remote troubleshooting.
· Test alternative pathways until you resolve an issue.
· Customize desktop applications to meet user needs.
· Record technical issues and solutions in logs.
· Direct unresolved issues to the next level of support personnel.
· Follow up with clients to ensure their systems are functional.
· Report customer feedback and potential product requests.
· Help create technical documentation and manuals.
Requirements;
· Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
· Hands-on experience with Windows/Linux/Mac OS environments.
· Working knowledge of office automation products and computer peripherals, like printers and scanners.
· Knowledge of network security practices and anti-virus programs.
· Ability to perform remote troubleshooting and provide clear instructions.
· Excellent problem-solving and multitasking skills.
· Customer-oriented attitude.
· BSc in Computer Science or relevant field.